--- title: How to Activate or Deactivate a User in the Online Portal description: A Key contact can learn the steps needed to activate or deactive a user from their company in the Beacon Online Portal. --- [Skip to content](https://help.beaconmutual.com/key-contact-how-to-activate-or-deactivate-a-user-in-the-online-portal#main-content) English Show submenu for translations ![BeaconMutual\_logo\_color\_320wx100h](https://help.beaconmutual.com/hs-fs/hubfs/BeaconMutual_logo_color_320wx100h.png?width=320&height=100&name=BeaconMutual_logo_color_320wx100h.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://www.beaconmutual.com/contact/) [Contact us](https://www.beaconmutual.com/contact/) How can we help you? - There are no suggestions because the search field is empty. 1. [Beacon Mutual Knowledge Base](https://help.beaconmutual.com/?hsLang=en) 2. [Portal Help](https://help.beaconmutual.com/portal-help?hsLang=en) 3. [Online Portal](https://help.beaconmutual.com/portal-help?hsLang=en#online-portal) # How to Activate or Deactivate a User in the Online Portal #### **Key Contacts can reactivate or deactivate a portal user who no longer needs access to the organization's online portal account.** #### **Purpose** Use this article when a portal user from your company reports: - "I can't log in." - "My account is inactive." - "I used to have access but now I don't." #### **Common Causes** An account may become inactive when: - The account was manually deactivated by a key contact or the Beacon Support Team ![](https://help.beaconmutual.com/hs-fs/hubfs/undefined-Aug-26-2026-05-57-29-0765-PM.png?width=1&height=1&name=undefined-Aug-26-2026-05-57-29-0765-PM.png) ### **How to Reactivate an Inactive User** **Step 1** Key contacts should login to your online portal user account. **Step 2** Locate and verify the user profile. **Step 3** Review the Inactive status field (scroll to see checkbox). **Step 4** Remove the inactive designation and save changes. **Step 5** Verify the user can log in successfully. --- ### **How to Deactivate an Active User** **Step 1** Key contacts should login to your online portal user account. **Step 2** Locate and verify the user profile. **Step 3** Review the Inactive status field (scroll to see checkbox). **Step 4** Add the inactive designation and save changes. ![](https://help.beaconmutual.com/hs-fs/hubfs/undefined-Aug-26-2026-05-57-29-0765-PM.png?height=2&name=undefined-Aug-26-2026-05-57-29-0765-PM.png) ### **FAQ** **Does reactivating an account reset the password?** No. Reactivating restores access. 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