--- title: How to Send Secure Messages to Beacon Underwriters description: Learn how to securely communicate with Beacon Mutual underwriters directly from the Agency Portal. --- [Skip to content](https://help.beaconmutual.com/send-secure-messages-to-beacon-underwriters#main-content) English Show submenu for translations ![BeaconMutual\_logo\_color\_320wx100h](https://help.beaconmutual.com/hs-fs/hubfs/BeaconMutual_logo_color_320wx100h.png?width=320&height=100&name=BeaconMutual_logo_color_320wx100h.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://www.beaconmutual.com/contact/) [Contact us](https://www.beaconmutual.com/contact/) How can we help you? - There are no suggestions because the search field is empty. 1. [Beacon Mutual Knowledge Base](https://help.beaconmutual.com/?hsLang=en) 2. [Agency Quoting Center](https://help.beaconmutual.com/agency-quoting-center?hsLang=en) # How to Send Secure Messages to Beacon Underwriters *Effective 9/1/2026* **Overview** The Agency Portal allows agents to communicate directly with Beacon underwriters regarding submissions, proposals, and underwriting requests. Messages are sent and stored within the portal, providing a secure communication channel between agents and underwriting staff. The guide notes that agents can communicate with underwriters from specific proposals and policies and that these communications remain within Origami. **When to Contact an Underwriter** You may need to contact an underwriter when: - A proposal requires underwriting review. - You have questions about a submission. - A proposal triggers a validation or underwriting exception. - An existing submission requires clarification or additional documentation. - You need assistance with a Request Proposal or Request Bind workflow. **Send a Secure Message** 1. Sign in to the Agency Portal. 2. Open the proposal or policy associated with your question. 3. Locate the communication area in the far-right panel of the record. 4. Enter your message. 5. Include any relevant submission details or questions. 6. Send the message. 7. Monitor the proposal or policy for responses from the underwriter. **Best Practices** - Include the proposal number when referencing a submission. - Be specific about requested changes or questions. - Review open underwriting tasks before sending a new message. - Use portal messaging instead of email when discussing proposal-specific information. **FAQ** **Are messages sent by email?** The guide states that communications between agents and underwriters live within Origami, the Agency Portal platform. **Can I message an underwriter about a proposed policy?** Yes. Agents can communicate with underwriters from specific proposals and policies within the portal. **Can I see previous conversations?** Messages remain associated with the specific proposal or policy record within the system. **Related Articles** - [How to Submit an Application for Underwriting Review](https://help.beaconmutual.com/submit-an-application-for-underwriting-review?hsLang=en) - [How to Manage a Proposal on the Agency Dashboard](https://help.beaconmutual.com/manage-a-proposal-on-the-agency-dashboard?hsLang=en) - [How to Request Payment from a Policyholder When Binding Coverage](https://help.beaconmutual.com/request-payment-policyholder-binding-coverage?hsLang=en) - [Getting Started](https://help.beaconmutual.com/getting-started?hsLang=en) - [Portal Help](https://help.beaconmutual.com/portal-help?hsLang=en#main-content) - [Online Portal](https://help.beaconmutual.com/portal-help?hsLang=en#online-portal) - [Claims](https://help.beaconmutual.com/claims?hsLang=en#main-content) - [Claim Reporting](https://help.beaconmutual.com/claims?hsLang=en#claim-reporting) - [Medical Claims Inquiry](https://help.beaconmutual.com/claims?hsLang=en#medical-claims-inquiry) - [Claims Payment](https://help.beaconmutual.com/claims?hsLang=en#claims-payment) - [Payments](https://help.beaconmutual.com/payments?hsLang=en#main-content) - [Premium Payments](https://help.beaconmutual.com/payments?hsLang=en#premium-payments) - [Pay As You Go](https://help.beaconmutual.com/pay-as-you-go?hsLang=en) - [Safety](https://help.beaconmutual.com/safety?hsLang=en#main-content) - [Beacon Online University](https://help.beaconmutual.com/safety?hsLang=en#beacon-online-university) - [Loss Prevention](https://help.beaconmutual.com/safety?hsLang=en#loss-prevention) - [Ergonomics](https://help.beaconmutual.com/ergonomics?hsLang=en) - [Policy Information](https://help.beaconmutual.com/policy-information?hsLang=en#main-content) - [ARGO](https://help.beaconmutual.com/policy-information?hsLang=en#argo) - [Premium Audit](https://help.beaconmutual.com/premium-audit?hsLang=en#main-content) - [Online Audit](https://help.beaconmutual.com/premium-audit?hsLang=en#online-audit) - [Payroll](https://help.beaconmutual.com/premium-audit?hsLang=en#payroll) - [Phone Audit](https://help.beaconmutual.com/premium-audit?hsLang=en#phone-audit) - [Pay As You Go](https://help.beaconmutual.com/premium-audit?hsLang=en#pay-as-you-go) - [Temp & Leasing Agencies](https://help.beaconmutual.com/temp-leasing-agencies?hsLang=en#main-content) - [Safety](https://help.beaconmutual.com/temp-leasing-agencies?hsLang=en#safety) - [Policy Information](https://help.beaconmutual.com/temp-leasing-agencies?hsLang=en#policy-information) - [Agent Support](https://help.beaconmutual.com/agent-support?hsLang=en) - [Agency Quoting Center](https://help.beaconmutual.com/agency-quoting-center?hsLang=en) - [En Español](https://help.beaconmutual.com/en-espa%C3%B1ol?hsLang=en#main-content) - [Prevención de Seguridad](https://help.beaconmutual.com/en-espa%C3%B1ol?hsLang=en#prevenci%C3%B3n-de-seguridad) - [Servicios de Ergonomía](https://help.beaconmutual.com/en-espa%C3%B1ol?hsLang=en#servicios-de-ergonom%C3%ADa) - [Seminarios y Entrenamientos de Seguridad](https://help.beaconmutual.com/en-espa%C3%B1ol?hsLang=en#seminarios-y-entrenamientos-de-seguridad) - [Beacon Online University](https://help.beaconmutual.com/en-espa%C3%B1ol?hsLang=en#beacon-online-university) - [Entrenamiento en Español](https://help.beaconmutual.com/en-espa%C3%B1ol?hsLang=en#entrenamiento-en-espa%C3%B1ol) - [Online Portal - Portal en Linea](https://help.beaconmutual.com/en-espa%C3%B1ol?hsLang=en#online-portal-portal-en-linea) - [Preguntas Frecuentes de Reclamos](https://help.beaconmutual.com/en-espa%C3%B1ol?hsLang=en#preguntas-frecuentes-de-reclamos)    [**© 2026 Beacon Mutual Workers’ Compensation Insurance.**](https://www.beaconmutual.com/)All rights reserved. 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