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When are payments posted to my policy?

When are payments posted to my policy?

Payment posting depends on the system associated with your policy.

Policies with a suffixed policy number

For policies with a suffix, such as 12345-001, payments are posted on the same day, including weekends and holidays.

Payment information is refreshed every 15 minutes. If you recently submitted a payment, allow time for the next refresh before checking your account again.

Legacy policies without a suffix

For legacy policies without a suffix, such as 12345:

  • Payments received before 3:00 p.m. Eastern Time are posted the same day.
  • Payments received after 3:00 p.m. Eastern Time are processed on the next business day.
  • Payments entered on weekends or holidays are processed on the next business day.

        How to check whether a payment posted

        1. Sign in to the secure Beacon Mutual online portal at beaconmutual.com.
        2. Select Billing.
        3. Open the applicable billing account.
        4. Review your payment history and invoices.

                Frequently asked questions

                Why do I not see the payment I just made?

                For a suffixed policy, the payment display refreshes every 15 minutes. For a legacy policy, the payment may not post until the next business day if it was received after the cutoff, on a weekend, or on a holiday.

                What if the payment still does not appear?

                Contact the Beacon Support Center at 401-825-2995 if the appropriate posting window has passed and the payment is still not visible.

                Does a bank bill-pay payment post immediately?

                A bank may send bill-pay funds as a physical check. The payment cannot be posted until Beacon Mutual receives and processes that check.